Terms and Conditions

Welcome to Umbrella Planet! By using our website, https://umbrellaplanet.com.au, or placing an order with us, you agree to these Terms and Conditions. Umbrella Planet reserves the right to update or modify these terms at any time, so please review them periodically to stay informed. These Terms comply with Australian Consumer Law, and nothing here limits your statutory rights. 

Site Usage and Customer Responsibilities 

Using our website signifies your agreement to do so lawfully and responsibly. Any information you provide for orders, artwork, and communications must be accurate and complete to ensure a smooth ordering process. Umbrella Planet expects customers to use the site only for its intended purpose: exploring, inquiring, and purchasing our products. 

Product Availability and Modifications 

Umbrella Planet aims to maintain accurate stock levels, but product availability can vary due to factors like demand and supplier changes. Products may be updated, replaced, or discontinued without prior notice. Variations in colour, material, or dimensions can occur between production runs due to standard manufacturing tolerances. We advise customers to consider these potential differences, especially for repeat orders. 

Placing Orders and Communication 

All orders must be placed in writing, ideally by email, to create a clear, documented record of product specifications, customisation requirements, and delivery instructions. Any verbal discussions must be confirmed in writing to prevent misunderstandings. Customers are responsible for providing precise and thorough instructions to ensure their order meets their expectations. 

Artwork and Design Submissions 

For custom-printed umbrellas, it’s essential to submit artwork that adheres to the specifications provided on our website. Proper file formats and resolution are critical for quality printing, and Umbrella Planet is not liable for delays or subpar results if the submitted artwork doesn’t meet our guidelines. 

Artwork Proofing and Approval 

Umbrella Planet will supply a digital proof of the artwork before proceeding with production. Customers must carefully review this proof and provide written approval to confirm that the design meets their expectations. Once approved, no further changes can be made, and production will proceed according to the final design. Approval of the proof signifies acceptance of the design as submitted. 

Colour Matching and Branding Limitations 

While Umbrella Planet strives to match PMS colours as closely as possible, exact matches are not always achievable due to variations in materials and printing techniques. Slight differences in colour may occur, and by placing a custom order, the Customer acknowledges this possibility. 

Custom Order Quantities 

For custom-branded umbrellas, a tolerance of ±5% may apply to the final quantity delivered. This minor variation is due to production processes and will be reflected in the final invoice. The Customer will be billed accordingly for the actual quantity delivered. 

Expedited Orders and Additional Charges 

If an order requires expedited processing, additional fees may apply. Rush orders are given priority but are subject to stock availability and production capacity. While we strive to meet expedited deadlines, we cannot guarantee timelines outside our standard production schedule. 

Shipping, Handling, and Delivery 

Shipping and handling fees are applied to all orders and included in the final invoice. Umbrella Planet takes every measure to package and dispatch goods securely. However, we cannot be held responsible for delays, damage, or losses caused by third-party couriers or events beyond our control. Tracking details will be provided upon dispatch, allowing customers to monitor their orders directly. 

Ownership of Goods 

Until full payment is received, Umbrella Planet retains ownership of all goods. Once payment is completed, ownership transfers to the Customer upon delivery. We reserve the right to withhold delivery of products until payment is confirmed. 

Inspection of Goods and Reporting Defects 

Customers are responsible for inspecting goods within seven days of delivery. Any issues or defects should be reported in writing within this timeframe. While this period facilitates prompt resolutions, it does not limit the Customer’s rights under Australian Consumer Law, which allows returns for faulty goods within a reasonable period. If goods are returned, they must be in their original packaging and condition for assessment. Umbrella Planet will review returned items to determine if a repair, replacement, or refund is appropriate. 

Returns, Warranties, and Consumer Guarantees 

Umbrella Planet honours all applicable consumer guarantees under Australian Consumer Law. If a product is found to be faulty, not fit for purpose, or misrepresented, the Customer may be eligible for a repair, replacement, or refund. Custom-branded products are generally non-refundable unless they are defective. Any returns must be arranged at the Customer’s expense unless agreed otherwise. 

Payment Terms 

Full payment is required before production begins unless an alternative arrangement has been confirmed in writing. Umbrella Planet accepts direct bank transfers with no additional fees, while credit card payments (Visa, Mastercard, and American Express) incur a 1.75% merchant fee to cover processing costs. 

Late Payments and Collections 

Late payments may incur additional fees, and unpaid balances may be referred to a collection agency if necessary. The Customer will be responsible for any legal or recovery costs associated with collecting the overdue amount. All collection actions comply with Australian debt recovery laws. 

Order Cancellations and Amendments 

Orders cannot be cancelled once production has started unless agreed upon in writing by Umbrella Planet. If a cancellation is approved, the Customer may be responsible for any costs incurred up to that point. Requests for order changes must be submitted in writing and may be subject to additional fees if they require extra resources or work. 

Limitation of Liability 

Umbrella Planet is not responsible for any loss, damage, or additional expenses arising from events outside our control, such as delays from suppliers, courier issues, or natural events. Our liability for defective products is limited to a repair, replacement, or refund, as outlined by Australian Consumer Law. 

Exclusion of Implied Warranties 

To the fullest extent permitted by law, Umbrella Planet excludes any implied warranties not explicitly stated in these Terms. We will pass along any applicable manufacturer warranties to the Customer. However, the Customer’s rights under Australian Consumer Law, including guarantees on product quality and suitability, remain fully intact. 

Governing Law 

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be resolved under the jurisdiction of the courts in New South Wales. 

By placing an order with Umbrella Planet, you affirm that you have read, understood, and accepted these Terms and Conditions and that your rights under Australian Consumer Law are protected. Thank you for choosing Umbrella Planet, where quality and customer satisfaction come first.