Returns Policy - Umbrella Planet

At Umbrella Planet, we stand by the quality of our products and are committed to ensuring our customers are completely satisfied. If, for any reason, you find yourself unsatisfied with your purchase, this policy outlines the conditions and steps for returning your item.

1. Eligibility for Return:  

To be eligible for a return:

1.1. Umbrellas must be in their original packaging, unused, and in the condition you received them.
1.2. Return requests should be initiated within 14 days from the date of receipt.
1.3. The original receipt or proof of purchase must accompany your return.

2. Faulty or Damaged Products: 

2.1. In the event you receive a damaged or defective umbrella, please reach out to us promptly.
2.2. We will either replace the item at no additional charge or offer a full refund, inclusive of shipping costs.

3. Return Process:

3.1. Begin a return by contacting our customer service team.
3.2. Upon receipt and inspection of your return, we will notify you about the approval or rejection of your refund.
3.3. If approved, your refund will be processed, and a credit will automatically be applied to your initial payment method.

4. Non-refundable Items:

Items that are not eligible for a return include:

4.1. Gift cards.
4.2. Any item returned more than 14 days post-delivery.
4.3. Customised or personalised umbrellas.

5. Exchanges:

5.1. We offer exchanges for items that are defective or damaged.
5.2. For exchanges, kindly contact our customer service team.

6. Shipping Returns:

6.1. You will bear the shipping costs for returning your item unless it is defective or damaged.
6.2. We advise using a traceable shipping service, as Umbrella Planet would not be liable for returns that go missing during transit.

7. Circumstances Where Returns Aren Not Accepted:

7.1. Delayed Deliveries: While we strive for prompt dispatch of our umbrellas, we cannot guarantee exact delivery times due to third-party courier variabilities. Unforeseen delays due to weather or traffic can occur. We cannot offer refunds for delays.
7.2. Change of Mind: Once an umbrella has undergone customisation, it is irreversible. Ensure your choices are final and review all custom designs thoroughly before confirming.
7.3. Misuse of Product: Returns for umbrellas damaged through misuse will not be accepted. If uncertain about umbrella care or use, consult our team.

8. Updates to this Policy:  

Umbrella Planet holds the right to revise this return policy when necessary. We recommend revisiting this page from time to time to stay informed.

For any further queries or details regarding our returns policy, please connect with our customer service team.

Last Updated: August 28, 2023